Our Support Policy
SHIPPING: Alero Market will ship you items to your door step with our reliable shipping Partner DHL & Postnl with 24 hours after your payment has been cleared from Monday to Friday. Frozen items will be delivered the next day or same day if order is placed before 7am on business days, unless item are out of stock or on a holiday.
Delivery should occur within 1 to 3 business days from the day your payment is cleared.
Returns: If the product is not defective and you have not open or used it but wish for return, please email us at firstname.lastname@example.org with your order information to obtain a return information number and return instructions.
Refunds : We want you to be completely satisfied with every purchase from us. If for any reason, you are unhappy about your purchase, please notify us as soon as possible. We accept returns and exchanges if notified within 24 hours of delivery of items in it original state of delivery If the product you ordered is defective upon receipt you can request for an exchange or refund by emailing the details and your contact information to email@example.com . We will contact you to process your request. Which can be delivered to you as exchange or for store credit.
Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely, we will not be able to complete the return process. Please make sure you get tracking on your returns so that proof of delivery can be verified. No returns or exchanges of fresh products after 24 hours
The item is your responsibility until it reaches Alero Market. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.
You may purchase merchandise from this Web site by using any one of the payment options listed here. ALERO MARKET reserves the right to change its payment procedures at any time without prior notice to you.
We will review the returned package and contact you to let you know that your exchange has been accepted. We will issue a store credit or an exchange on receipt (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.
Please allow 14 working days (from the date we receive the returned item) for an exchange to be processed.
Check your orders status properly before you submit order. We cannot ship your order with the wrongful information. If you do not find any information that you want please email at firstname.lastname@example.org or call us at +31-655-990590 for questions.
Your privacy is important to us. To better serve and protect your privacy we do not save your payment information in our data base.
The following information explains what we collect from you. What we collect is use only for the purpose of processing and shipping your order. The following information is needed: Full name, Shipping and Billing Address, Email address, Phone number, Credit/Debit Card Information.
The information is used to fill your order, contact you if we have questions, and we will notify you via email you’re your orders are ship.
Your email only is saved in our data base for the purpose of sending out special offers.
Your privacy and protection are very important to us; therefore we take the protection of your information seriously and make sure it is well protected all time. You may contact us if you have any concerns by email or phone number.
Still have some questions?
Please send an email to email@example.com if you wish to return or exchange an item.
Alero Market is a business branch of Alero Africa: